Help Center

I am a Master's Level, Pre-Licensed Clinician. My Supervisor: Dr. Tiffany M. Darby, LPCC-S (OH), LPCC (KY), LPC (PA) NPI: 1922363936

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Currently, I am NOT accepting new clients. I will be accepting new client in July 2021.

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Insurance companies require diagnosis and treatment planning, which may dictate treatment. I utilize a private pay scale, so that clients can attend therapy as frequent as they would like. There is a sliding scale in place, based on income available, at your request. I ask you to complete all intake forms prior to the first session. 

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Each insurance plan is different; therefore, I recommend that you contact your insurance company directly with any questions regarding reimbursement. I accept cash, debit and credit cards as forms of payment. I will provide receipts for those wishing to seeking reimbursement from their insurance companies.

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The standard meeting time for private consultation time is 50 minutes, however your needs determine the length of time of your sessions. Requests to change the 50 minute session can be discussed with me prior to the session.

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Payment is due at time of session via cash, debit or credit card. Cancellation or rescheduling of any sessions must be 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours

There is no fee to cancel or reschedule for any reason prior to the 24 hour time frame. I set aside this time exclusively for you!

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If you need to contact me between sessions, please leave me a message via voicemail, email or  through the client portal. I may not be not available  immediately; however, I will return your call or message within 24-48 hours. Please note if  you are out of town, sick or need additional support, phone and video sessions are available for your convenience.

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If you are experiencing a true emergency situation, please call 911 or go to the local emergency room. You may also call the 24-Hour Mental Health Delegate Line for Philadelphia County: 215-685-6440.

Confidentiality

As a client, all information you share about yourself will be kept confidential. Only with your written permission will information be released to anyone outside of LaToya Anderson Wellness, LLC except as required by law. Legal exceptions include the following:

• clear and imminent danger to you or someone else

• if there is a reasonable expectation that you will engage in dangerous conduct as defined by Pennsylvania state statute

• reasonable suspicion that a child or elder is currently being abused

• a court order

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Minors

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I will discuss with you and your parents what information is appropriate for them to receive, and which issues will be kept confidential.

Social Media

Due to confidentiality and wanting to minimize dual relationships, I do not accept friend requests from current or former clients through any social networking site (Facebook, Twitter LinkedIn, etc). You are welcome to follow the practice’s Instagram page for any updates. Social media is not a substitute for therapy. Adding clients as friends or contacts on social media can compromise your confidentiality and our respective privacy. If you have questions about this, please bring them up when we meet and we can talk more about it.

Telemedicine

I utilize TherapyNest, a  HIPAA compliant Electronic Medical Record, which gives you access to a client portal. Through this system, you can send secure messages and access Tele-health services. If you prefer to communicate via email for issues regarding scheduling or cancellations, we can do so. While I try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

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Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of Pennsylvania. If we chose to use information technology for some or all of your treatment, you need to understand that:

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(1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

(2) All existing confidentiality protections are equally applicable.

(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available.

(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.

(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs.

Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist’s inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information that you may not recognize as significant to present verbally to the therapist.